About Us
First Contact
Opticians LTD
First Contact Opticians is an established independent opticians serving the local community for over 30 years. Since opening in 1994, the practice has built a strong reputation for exceptional clinical care, preventative eye health, and long-term patient relationships.
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Our ethos has remained consistent throughout our history: to provide honest, thorough, and personalised eyecare, delivered by experienced professionals who take the time to understand each patient’s needs. We believe great eyecare goes beyond a routine sight test—it’s about protecting vision for life.
Today, First Contact Opticians continues this legacy under new leadership, with the same commitment to clinical excellence, trust, and patient-centred care that our patients have come to expect.
Our Approach to Eyecare
We are a clinically led practice, placing professional expertise and preventative care at the heart of everything we do. We invest continually in advanced diagnostic technology, ongoing training, and extended appointment times, allowing us to deliver a level of care that goes beyond the standard.
We welcome patients of all ages and abilities and are proud to offer an accessible, inclusive environment, including wheelchair access and a dedicated space for children.
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Trusted by Our Community
First Contact Opticians has grown almost entirely through word of mouth and patient recommendation. Families often return generation after generation, trusting us with their eye health year after year.
This trust is something we value deeply. It drives our focus on consistency, clear communication, and maintaining the highest standards of professional care—without relying on promotions or shortcuts.
Our Team
Meet the team who make it all happen. We see big potential in every moment and care deeply about what we do every day. We are experienced, motivated and dedicated to providing the best service we can to every single patient. We are incredibly proud of our team who will do their utmost to ensure you are fully satisfied after each visit to the practice.
Rakhi Patel
Rakhi has been a dedicated member of our optical practice since 2014. Having originally joined us as Practice Manager, Rakhi has been at the heart of our growth for over a decade—leading with integrity, supporting our team, and ensuring our patients always receive exceptional care.
In May 2025, Rakhi took an exciting new step by becoming a director of the practice. With deep knowledge of our community, a strong vision for the future, and a proven track record of leadership, Rakhi is committed to guiding the practice into its next chapter while upholding the values that have defined us for years.
When she isn't at work, Rakhi enjoys spending time with her two sons and going out with friends.
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Samir Jivanjee
BSc(hons) MCOptom FBCLA
DipTP(IP) DipGlauc Prof Cert Med Ret
Samir was an integral part of our optical practice until 2020, known for his exceptional clinical skills and warm, patient-centred approach. In 2020, he left to take up a prestigious role as Head of Optometry at Western Eye Hospital, where he further developed his expertise and clinical leadership.
He holds an impressive suite of advanced qualifications, including a Diploma in Glaucoma, a Diploma in Independent Prescribing, and specialised training in advanced medical contact lenses. Samir is also a Fellow of the British Contact Lens Association (BCLA)—a testament to his dedication to excellence and innovation within the field.
With special interests in contact lenses, glaucoma, dry eye management, and myopia management, Samir brings a depth of knowledge and a passion for delivering the highest standard of eye care. His combination of clinical expertise, advanced qualifications, and real compassion for patients makes him an exceptional optometrist and a respected leader in his field.
Samir continues to hold his position at Western Eye Hospital two days a week, and has now returned to the practice as a Director, working alongside Rakhi to help lead the practice into its next chapter.
In his spare time Samir enjoys going to the gym, camping with his son and time with his family
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Sheenal Patel
Sheenal is an experienced Dispensing Optician with over 10 years of expertise in delivering high-quality, personalised eyewear solutions. She began her career at a prestigious, family-run optical practice in Chelsea, where she developed a reputation for exceptional patient care, attention to detail, and a refined understanding of luxury eyewear.
After taking time out to focus on raising her three children, Sheenal is now excited to return to the profession she loves. Her blend of experience, warmth, and professionalism makes her a wonderful addition to our team.
Sheenal is passionate about helping patients find eyewear that perfectly matches their visual needs, lifestyle, and personal style, and she looks forward to supporting our community with the same high standard of care that has defined her career.
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Pooja Patel
BSc(hons) MCOptom
Pooja is a highly skilled Optometrist, qualified since 2017, with a strong reputation for clinical excellence and compassionate patient care. She joined our practice in October 2024 and has quickly become a valued member of the team.
With a wealth of knowledge and extensive experience across all areas of optometry, Pooja is committed to delivering thorough, personalised eye care. She has a special interest in myopia management and dry eye management, bringing advanced understanding and a thoughtful, evidence-based approach to these growing areas of patient need.
Her calm, patient-focused manner ensures that every individual feels listened to, supported, and confident in their treatment. Pooja is passionate about helping patients understand their eye health and finding the best solutions for their visual needs, making her an exceptional addition to our clinical team.
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Edgars Budreiko
Edgars joins our practice with a strong background in healthcare operations and patient care. Formerly an Administration Manager at the Western Eye Hospital, he played a key role in coordinating the care of over 500 patients each week, ensuring smooth clinic operations and an exceptional patient experience.
Now training as a Dispensing Optician, Edgars brings both organisational expertise and a growing clinical skill set to our team. His understanding of patient pathways, attention to detail, and commitment to high-quality service make him a valuable addition to the practice.
Edgars will be working closely with our clinical and dispensing teams to help deliver outstanding care and to support patients with all of their dispensing needs.
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Chirag Patel
Chirag is a valued member of our front-of-house team, bringing warmth, professionalism, and excellent people skills to every patient interaction. Before joining the world of optics, Chirag worked as a bus driver, where he developed strong communication skills, patience, and a natural ability to make people feel at ease—qualities that now shine in his role within the practice.
New to the optical field, Chirag has embraced his training with enthusiasm. He supports the team with pre-screening, patient coordination, and ensuring every visitor receives a friendly and welcoming experience from the moment they walk through the door.
Chirag is dedicated to learning, growing, and providing outstanding service, and we’re delighted to have him as part of our team.
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What our customers say
Here are some testimonials from our satisfied customers
I’ve been coming to this opticians for over 20+ years and wouldn’t go anywhere else. The team is always friendly and professional. They take the time to explain everything clearly and make sure you’re comfortable and happy with your lenses. Highly recommend!
Jake Shepherd
I have been coming to First Contact Opticians for as long as I can remember. They supported me through my first ever pair of glasses and then moved me onto contacts which I love. All staff members are kind, generous and caring as they all make you feel comfortable and welcomed. Not only this, but they have brilliant knowledge and expertise. They keep on top of your appointments and ensure that the health of your eyes are a priority.
Emily Griggs
My eye test with First Contact Opticians was a lovely experience. The staff were professional, polite and attentive. The facilities were also very clean. I was even politely informed prior to it that my appointment may be delayed slightly so no unnecessary waiting. I would definitely recommend their services.
Sioban Cresswell
Award-Winning
We’ve won lots of awards over the years but we don’t let it go to our heads. We dedicate ourselves to every single patient.
Expert Team
You will always be looked after by experts. We ensure all of our staff are trained and qualified to the highest level.
Quality Guaranteed
We are confident that you will be happy with everything we do. If for any reason you are not, we will do our utmost to make things right.
Ready to Book?
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Whether you are due an eye test, considering contact lenses, booking for your child or looking for hearing care, our friendly team is here to help.
We look forward to welcoming you to First Contact Opticians and caring for your eyes in your local community.
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