Privacy & Cookie Policy

 

First Contact Opticians Ltd (we, us or our) are committed to protecting and respecting your privacy, we want you to feel confident when using our website and our services. We’d like you to understand why we collect information and what we do with it so that you have peace of mind.

We are registered as a data controller so you can rest assured that we comply with all of our obligations.

INFORMATION WE MAY COLLECT FROM YOU 
We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or otherwise contacting us. This may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you. The only type of information we might collect that you do not provide us with yourself will be technical information including your IP address and information about your visit, including pages you visited and how long you took to look around our site. This sort of information is only ever used by us to help us improve our website and your experience.

HOW DO WE USE YOUR INFORMATION? 
We will only ever use information in order to make sure that we provide the best and most appropriate products and services to you, and sometimes that may include letting you know about our other products and services if we think you might benefit from them. We might also need to let you know about changes we make to how we do things and ensure that you are getting the best from us and our website.

DO WE EVER SHARE YOUR INFORMATION? 
We will never pass on your details to marketing companies without your express consent because it is very important to us that your relationship with us is secure and personal and the last thing we want is for you to receive unwanted marketing material.

We would only ever share your information with a third party in the rare circumstances of being obliged to do so by the law, if we needed to take advice on providing our products or services to you under these terms or if we sold the business to a third party, this would enable our buyer to continue to offer products and services without interruption to you.

WHERE WE STORE YOUR PERSONAL DATA 
All information you provide to us is stored on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure but we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS 
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also let us know any time if we have sent you something that you are not interested in.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies which we are not responsible for so please check these policies before you submit any personal data to these websites.

ACCESS TO YOUR INFORMATION 
You have a right of access to the information we hold on your at any time, if you would like a complete copy you should ask us in writing and provide the standard fee of £10 to meet our costs in providing you with the information we hold about you.

COOKIES POLICY
We take the privacy of our website visitors very seriously, please read through the paragraphs below that explains the Cookies we use. You may also find the information at the end of particular use as it explains how you can modify your browsers settings to protect yourself against websites that do not take your privacy as seriously as we do.

A cookie is a text file that is stored on your computer. They do not contain personal data or any data that could identify you, but can be used to display the correct web page to you, remember settings and sometimes login details if you tick the remember me option when logging in to a site. This website uses two distinctly different types of Cookies;
Session / Application Based Cookie – These are cookies that are necessary to make our website function correctly. The do not track users and they expire within 5 minutes of inactivity or as soon as you close your browser or logout.
Persistent / Tracking Cookies – These are cookies that are used to monitor performance, provide additional functionality such as remembering your preferences or online behavioural advertising.

The table below outlines all the cookies this website uses and why we use them;
 

Cookie Name Type Purpose More Info
Analytics _utmz
_utma
_utmb
Persistent - Performance

These Cookies are used to collect information about how visitors use our site. This information is used to compile reports in order to help us improve the site. The information collected is in anonymous form, including the number of visitors to the site, where visitors have come from and the pages they have visited.

Google's Privacy Policy
CMS ASPSESSIONID Strictly Necessary

This Cookie is used to identify our website users, present the correct page to you. This Cookie is deleted automatically after 5 minutes of inactivity, or when you close your browser.

 
 

Third party cookies 

We sometimes embed content from websites such as YouTube, Facebook and Twitter. Pages with this embedded content may present cookies from these websites. When you use Social Network 'share' buttons on our website, a cookie may be set by the service you have chosen to share content through. We do not control these cookies, you should check the relevant third party website for more information about these.

You may prefer not to allow the use of Cookies, you can change the configuration of your browser to either warn you when you receive a Cookie, or to automatically reject them. However, you may find that if you disable Cookies completely our website will not work or function correctly.

To find out more about Cookies and to see what Cookies have already been set on your computer, how to manage or delete them. Please visit http://www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout.

You may also want to consider installing software that will protect you against malicious Cookies and bugs that are used on other websites, it is not just Cookies that allow your browsing habits to be monitored or adverts to be personalised to you.

We do not track users. Google Analytics has been installed and they may potentially track users. The user will need to opt out of tracking with Google. The other cookies being used are 'strictly necessary’ for the site to function and do not track the user and are not covered by the EU Cookie Directive.

CHANGES TO OUR PRIVACY POLICY 
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT 
Questions, comments and requests regarding this policy are welcomed and should be addressed to team@firstcontactopticians.co.uk.